Shipping policy

Shipping Overview

We are committed to delivering your order as quickly and reliably as possible. Please review the information below for details on our shipping timelines, destinations, and policies.

Shipping Time

Estimated Shipping Time:
6–10 business days

Please note:

  • This shipping timeframe refers only to transit time and does not include order processing or handling time.

  • Business days do not include weekends or public holidays.

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.

Order Processing & Handling

Orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday).

Orders placed on weekends or public holidays will begin processing on the next business day.
In some cases, order processing may take longer if additional verification is required.

Shipping Destinations

We currently only ship to the following locations:

  • United States

Orders placed outside these regions will not be fulfilled.

Shipping Costs

  • Free standard shipping is available on all orders within the United Kingdom.

  • Any available expedited or premium shipping options will be displayed and calculated at checkout, if applicable.

Shipping Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time.

Orders placed after this time will be processed on the following business day.

Delivery Address Policy

  • Each order can be shipped to one address only.

  • If you wish to ship items to multiple addresses, please place separate orders.

PO Boxes & Military Addresses

At this time, we do not ship to PO Boxes or APO/FPO military addresses.

Shipping Carriers

We work with reliable shipping partners, which may include:

  • Royal Mail

  • DHL

  • UPS

  • FedEx

The carrier used for your order may vary depending on location and logistics.

Customer Service

Our customer support team is available Monday to Friday, during standard business hours, to assist with any questions or concerns regarding your order.

📧 Email: support@backnora.com

Important Notes

  • Delivery times are estimates only and are not guaranteed.

  • Delays may occur due to customs processing, courier issues, weather conditions, or other unforeseen circumstances.

  • Business days do not include weekends or public holidays.

Thank you for choosing Backnora. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.